Terms of Service

These terms govern your use of Nautvia. By creating an account or using the service you agree to them. Please read the Privacy Policy and the Data Processing Agreement too — the DPA forms part of this agreement and applies automatically, with nothing for you to sign.

Who you are contracting with

Nautvia is operated by Development Orest Oliinyk, a sole trader registered in Poland (jednoosobowa działalność gospodarcza), of ul. Towarowa 12/407, 35-231 Rzeszów, woj. podkarpackie, Poland. NIP 5170374110, REGON 522540695. In these terms "we", "us" and "Nautvia" mean that entity, and "you" means the business that holds the account.

You can reach us at [email protected].

Business customers only

Nautvia is sold to businesses, not to consumers. By opening an account you confirm you are acting for purposes related to your trade, business or profession. Consumer protection rules — including the statutory right of withdrawal — do not apply to this agreement.

What the service is

Nautvia provisions and manages infrastructure for Magento 2 and Mage-OS stores, and deploys your code onto it. That includes application, database, cache and search servers, block storage for media, domains and TLS certificates, database backups, logs and metrics.

We provision that infrastructure with third-party providers on your behalf. The providers we use are listed in the Privacy Policy and may change; we will tell you before a change affects where your data is held.

Your account

You are responsible for everything that happens under your account, including anything done by the people you invite to your team. Keep your credentials, SSH keys and access tokens secure, and tell us promptly at [email protected] if you believe an account has been compromised.

The person who creates a team owns it. Only the owner can change billing.

Plans, fees and metering

You choose a plan. The plan fee is a fixed monthly amount. On top of it, the infrastructure your environments run on is metered by the hour and billed for the hours it existed. Servers you stop are not metered; servers you leave running are, whether or not anyone visits your store.

Current plan fees and hourly rates are published on our pricing page and shown in your dashboard, which reads the same figures the invoice is built from.

Payments are processed by Stripe, which acts as merchant of record for the sale and issues your invoices. Prices are exclusive of tax; Stripe calculates and collects VAT or sales tax based on your billing details.

The Solo plan's first month of the plan fee is free. Infrastructure is metered from the first hour it exists, including during that month, because those machines cost money the moment they are created.

If a payment fails we will tell you and may suspend deployments until it succeeds. We may change prices with at least 30 days' notice; the new price applies from your next billing period.

What you may not do

Do not use Nautvia to store or distribute unlawful content, to send unsolicited bulk mail, to mine cryptocurrency, to attack or scan systems you do not own, or in any way that degrades the service for others. Do not attempt to circumvent plan limits or metering.

You are responsible for the code you deploy, for the licences it requires — including Magento and any extensions — and for the lawfulness of the data your store processes.

Availability

We work to keep the service running, but we do not offer a service level agreement or an uptime guarantee. The infrastructure your store runs on is provided by third parties and may fail. Planned maintenance is announced where practical; urgent maintenance may not be.

Nautvia is a small operation, and we would rather say this plainly than publish a number we cannot stand behind.

Backups

We take daily database backups and keep them for the period your plan provides. Backups are a convenience, not a guarantee: you are responsible for verifying that your backups restore, and for keeping independent copies of anything you cannot afford to lose. We do not back up media files or server disks.

Suspension and termination

You may cancel at any time from the billing page. Cancellation stops future plan fees; metered infrastructure continues to be billed until you tear it down, so tear down your environments if you want the metering to stop.

We may suspend or terminate an account that breaches these terms, that goes unpaid, or that puts the platform or other customers at risk. Where the breach can be fixed we will normally ask you to fix it first.

On termination, tell us what you want done with your data. See the Privacy Policy for what we retain and for how long, and how to have your infrastructure destroyed.

No warranties

The service is provided "as is" and "as available". To the extent the law allows, we exclude all implied warranties, including fitness for a particular purpose, merchantability and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that any deployment will succeed.

Limitation of liability

To the extent the law allows, neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of goodwill, or loss of data that the other party could have prevented by keeping its own copies.

Our total liability arising out of or in connection with this agreement, in aggregate, is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud.

Indemnity

You will indemnify us against claims, losses and reasonable costs arising from the content you deploy, your use of the service in breach of these terms, or your infringement of a third party's rights.

Changes to the service and these terms

We may change the service and these terms. Where a change materially reduces what you get, we will give at least 30 days' notice by email or in the dashboard. Continuing to use the service after a change takes effect means you accept it. The date at the top of this page shows when it was last changed.

Transfer of this agreement

We may transfer this agreement, in whole, to a successor entity — including a company incorporated to continue the same business — on notice to you. Your rights under this agreement are unaffected by such a transfer. You may not transfer this agreement without our written consent.

Governing law

This agreement is governed by the law of Poland. Disputes will be heard by the courts competent for Rzeszów, Poland.

Contact

Development Orest Oliinyk
ul. Towarowa 12/407, 35-231 Rzeszów, woj. podkarpackie, Poland
NIP 5170374110 · REGON 522540695
[email protected]